CANCELLATION POLICY

CLARENCE COMMUNITY TRANSPORT - CHSP and CTP

  • Cancellation at door/no show: 100% of fee is due.
  • Cancellation within 3 hours of service delivery: A minimum charge of 50% of the booking will be due.
  • If cancellation more than 24 hours prior to service delivery: No fee is due.


CLARENCE MEALS

  • No cancellation fees apply however we ask that you let us know about changes to your meal orders 24 hours in advance.


A2B TRANSPORT and AIRPORT TRANSFERS - includes Support at Home (HCP), private transport and NDIS

Should you need to cancel your booking and are requesting a refund, please contact our Customer Care Officers for assistance on 02 6645 3200.

  • Cancellation at door/no show: No refund.
  • Cancellation less than 2 days before service delivery: No refund.
  • Cancellation more than 2 days before service delivery: Full amount refunded.

NOTE: Refund via direct deposit/credit card.